Project- and Contact- and Document Management, Customer Relationship Management (CRM), Facilitiy Management, Order Management and Invoicing,  Business Intelligence

-Office is a program for project management, CRM, document management and facilitiy management. The included CRM system works with business intelligence and allows order management as well as invoicing. -Office has a DotNet-interface, which allows customers to include extra-functionality and customized business intelligence reseaches.

Abstract

-Office includes:

• Project management more here (Please translate with the button on the bottom of the page)
• Contact management more here (Please translate with the button on the bottom of the page)
• CRM with Business Intelligence more here (Please translate with the button on the bottom of the page)
• Document management
• Facility management  more here (Please translate with the button on the bottom of the page)
• Telephony support (ISDN und Internet) more here (Please translate with the button on the bottom of the page)
• Outlook integration more here (Please translate with the button on the bottom of the page)
• MS-Office integration (Word)
• WWW integration
• Oder management und invoicing more here (Please translate with the button on the bottom of the page)
• Warehouse and articel management
• Business intelligence (BI) for sales support
• Reportgenerator more here (Please translate with the button on the bottom of the page)

Field of application

• If Outlook and Word is not sufficient, as well as a better linking is wished than offered by the Office package.
• A simply serveable however good program is wished
• in the management
• to the controlling
• in the project management office
• for the winding up of the customer service
• In support-or sales department or marketing department
• in telephone exchanges or call centern

Special Signs

• announcement of the caller (telephone number, name and other data) with phone phone call (incl. automatic Bi search).
• Re-submission
• an easy construction of single letters and standard letters with letter presentations.
• An easy construction of single mail and standard mail with and without presentations.
• Integration of Outlook (also with Exchange server).
• Outlook synchronisation (access directly on out look data without separate storage).
• use of contact addresses from Outlook possibly.
• Extension of the Outlook-address format around other data fields.
• Extension of the comfort and the Bedienbarkeit with the Adressenhandling by "spreadsheets".
• Automatically controlled contact history.
• Automatically controlled document history.
• Appointment management and management of the problems with reminiscent function.
• Intelligent search after contacts, telephone numbers, mail and Kontaktadress with integrated Internet Web-Crawler.
• Integrated order management and invoicing.
• Integration of camp and article management.
• An easy and slender document management.
• Formable capture masks.
• Data base by own Datadictionary configureable.
• Integration of bestehenender commercial data without programming possibly (with XML file).
• Capture masks for the business Intelligence data base on XML base configureable.
• Inquiry of customer needs by Bi integration.
• .NET interface for the program adaptation and extension.
• Integration to resources-based project management programs (different open source programs or MS-Project) possibly.
• Integration of any accountancy programs (e.g. SAP R3) possibly.
• Access to any SQL data with integrated Reportingsystem possibly.
• -Office co-operates with the -HKR or -Kameralis K accountancy.
• Easy handling with Drag and drop.
• Answering machine as well as call diversion functions (integrated linguistic control).
• Web-Frontend for many functions available.
• Citrix suitably.

Your advantages by -Office

• Easy handling,
• good surface high telephony comfort.
• quick and trouble-free  document handling.
• no costs by program adaptations or extension thanks to the .NET interface.
• no support costs by the production own business Intelligence with .NET.
• linking of CombiFinance office with Customer Relationship Management, project management, Facility-and inventory / investment. management  as well as accountancy with mutual use of the data.